Please submit a request through the client panel with a detailed description of what happened. Our technicians work 24/7 and will resolve your problem as soon as possible.
Please submit a Network issue request and include at least 3 pingable destination IPs along with MTR outputs (your server → the IPs you provided and vice versa). If you’re not sure how to run MTR, you can refer to our blog post.
If we receive a DMCA notice involving your server(s) and reporting either:
- Copyright infringement
- Hosting of illegal content
- Participating in malicious activities (DDoS attacks, spamming, etc.)
- Or any other illegal acts
We’ll contact you via email with a request to cease and desist.