Frequently asked questions

Technical Issues

• I have a problem with my server. What should I do now?

  Please submit a request through the client panel with a detailed description of what happened. Our technicians work 24/7 and will resolve your problem as soon as possible.
• I think the network connection to a certain destination is slow. What should I do?

  Please submit a Network issue request and include at least 3 pingable destination IPs along with MTR outputs (your server → the IPs you provided and vice versa). If you’re not sure how to run MTR, you can refer to our blog post.
• How do you handle DMCA notices?

  If we receive a DMCA notice involving your server(s) and reporting either:

  • Copyright infringement
  • Hosting of illegal content
  • Participating in malicious activities (DDoS attacks, spamming, etc.)
  • Or any other illegal acts

  We’ll contact you via email with a request to cease and desist.
• How do I use TeamViewer for remote support access?

  1. Download TeamViewer and proceed with the installation.
  2. Start TeamViewer and send us your ID and password
  3. Now we can connect to your computer and help you.