Dedicated servers
for seamless video experiences

Frequently asked questions

• What is the uplink capacity of your servers? Is it shared?
  Each DataPacket server is deployed with unshared uplink dedicated exclusively to you. Uplink capacity varies depending of your desired CPU and bandwidth choice or custom NIC on demand. We currently offer 1×10, 2×10, 1×25, 2×25, 1×40, 2×40, 1×100 or 2×100 GE unshared uplinks.
• What’s the best location for streaming to my chosen destination?
  Please check out the Looking Glass tool. Here you can test the connection from our locations to your IP. You'll also find test IPs and files that you can download and check which location works best for you!
• Where can I find testing IPs?
  The test IPs for all our locations can be found in the Looking Glass tool.
• Do you offer fixed routing via specific ISPs?
  No, we do not guarantee routing through a specific partner. Our network is constantly monitored and to ensure quality and stable performance, we adjust the routing through the best possible path at any given time.
• Do you offer private / internal network?
  We can set up a private network between servers within the same data centre. This is setup is provided free of charge. In such a case, the server has two uplinks, one is used for the private network and the other one for the public network.
• Do you offer DDoS protection?
  Yes. Shield, our cybersecurity stack, allows you to monitor and mitigate DDoS attacks targeting your servers, as well as toggle between various protection tiers:
  
  Volumetric Shield is always-on for each customer. This solution is efficient against NTP, DNS, Memcached, and other basic amplification attacks.
  
  Full Shield, powered by dedicated anti-DDoS hardware, adds TCP syn interception and employs custom mitigation techniques.
• Do you offer GPU servers?
  We do not keep GPU servers in stock, however, our sales team will be happy to order custom-built server for you if you let us know your hardware requirements. Please note that this option typically requires about 3 to 6 months of prepayment.
• Can I get a bandwidth pool for all of my servers?
  Yes, we can pool the bandwidth plan for servers within the same region. For example Europe, Asia, Northern America and so on.
• How much bandwidth can I use?
  The full uplink capacity is available to you as we do not set any limits. This is particularly convenient when your business grows and you need to upgrade your purchased plan - we just switch your plan in the system and that's it, you can use the bandwidth right away.
• What if I use more bandwidth than I paid for?
  If your bandwidth usage exceeds the purchased amount, our Sales team will contact you about upgrade options. Please rest assured that we won’t suspend or limit your service.
• Is it possible to get a test server before purchase?
  Absolutely. If you wish to test our services in your preferred location, simply request a trial server via our website and we’ll be in touch. To make sure you’ll qualify, please provide your business email and website.
• I need many servers. Do you offer discounted bundle pricing?
  Yes. Simply put, the more servers your order, the better the offer. Sounds good? Request a no-obligation quote.