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Network

What is the uplink capacity of your servers? Is it shared?
Each DataPacket server is deployed with unshared uplink dedicated exclusively to you. Uplink capacity varies depending of your desired CPU and bandwidth choice or custom NIC on demand. We currently offer 1×10, 2×10, 1×25, 2×25, 1×40, 2×40, 1×100 or 2×100 GE unshared uplinks.
Can I use my own IPs on your server?

We’re happy to announce your prefixes for you via BGP.

All you need to do is provide your ASN, list of prefixes and an LOA. The setup costs 100 USD per announcement / location and takes approximately 24 hours to complete.

Do I need to have my own ASN in order to announce my ranges in your network?
We can announce the ranges under our ASN (AS212238) or your ASN if you have one, the choice is up to you.
Do you provide anycast?
We are able to set up a BGP session on our side, but we do not provide the service of tuning the anycast, that would be up to you. We can provide the BGP communities if that helps. You also need to have your own ASN.
What communities do you support?
Please check WHOIS AS60068, we list all the communities there and update the list on a regular basis.
Do you support blackhole community?
Our BGP blackhole community is 60068:666 and it is active for all customers, there is no need to request it specifically. Keep in mind that only /32 subnets are allowed to be blackholed.
What’s the best location for streaming to my chosen destination?
Please check out the Looking Glass tool. Here you can test the connection from our locations to your IP. You'll also find test IPs and files that you can download and check which location works best for you!
Where can I find testing IPs?
The test IPs for all our locations can be found in the Looking Glass tool.
Do you offer fixed routing via specific ISPs?
No, we do not guarantee routing through a specific partner. Our network is constantly monitored and to ensure quality and stable performance, we adjust the routing through the best possible path at any given time.
Do you offer private / internal network?
We can set up a private network between servers within the same data centre. This is setup is provided free of charge. In such a case, the server has two uplinks, one is used for the private network and the other one for the public network.
Can I use the full capacity of my server’s uplink?
Absolutely. Each DataPacket server is deployed with unshared uplink dedicated exclusively to you. Uplink capacity varies depending of your desired CPU and bandwidth choice or custom NIC on demand. We currently offer 1×10, 2×10, 1×25, 2×25, 1×40, 2×40, 1×100 or 2×100 GE unshared uplinks.
How many IPv4 addresses do I get?
You get one IPv4 address per server free of charge. Additional IPv4 addresses are available for 7 USD / 7 EUR / 6 GBP / month or a one-time fee of 100 USD / 100 EUR / 90 GBP. We can provide additonal IPs at any time, please contact us in case of interest.
Do you support IPv6?
Yes, of course. Upon request, we’ll assign you IPv6 addresses free of charge.
Is streaming allowed on your servers?
In fact, DataPacket servers are perfectly suited for streaming, both in terms of network performance and hardware specifications.
Do you offer DDoS protection?

Yes. Shield, our cybersecurity stack, allows you to monitor and mitigate DDoS attacks targeting your servers, as well as toggle between various protection tiers:

  • Volumetric Shield is always-on for each customer. This solution is efficient against NTP, DNS, Memcached, and other basic amplification attacks.
  • Full Shield, powered by dedicated anti-DDoS hardware, adds TCP syn interception and employs custom mitigation techniques.
Is internal traffic free?
Internal traffic between your servers within the same data center is free of charge, including the initial setup. By default, we configure internal networks with 1 Gbps or 10 Gbps uplink capacity.
How do I test your data center connectivity?
You can find a test IP address along with speed test files on each data center page. For more thorough network throughput diagnostics, you can also use the iPerf test.
Do you limit traffic from abroad or charge additional charges?
Absolutely not. There are no restrictions on offshore traffic.

Servers & Setup

Can I set up custom firewall?

Yes, you can set it up by yourself directly on your server.

We can also set it up for you free of charge during the initial server setup. To do that, we need you to send us the ACL (access control list). Please note that it can delay the server delivery by up to 3 business days as our network department is heavily overloaded. Any changes required later on are a charged service, please contact our support for more information.

Do you offer GPU servers?
We do not keep GPU servers in stock, however, our sales team will be happy to order custom-built server for you if you let us know your hardware requirements. Please note that this option typically requires about 3 to 6 months of prepayment.
Will you set up RAID for me?
Yes, we can set up any software RAID for you, free of charge. Hardware RAID is subject to an additional 50 USD / month. If you’re not sure what RAID level to choose, see the full description in our blog post.
What is a dedicated server?
A dedicated server is a server reserved exclusively to you. Unlike with shared servers or VPS, you’re not sharing the server’s resources with any other clients. All of our servers are unmanaged, allowing full admin access.
What if I need to change my server’s hardware configuration?
If you need a RAM upgrade, a storage replacement, or any other hardware changes, submit a request with our Sales team. They’ll be in touch with the best solution for your specific inquiry.
How do I reboot my server?
You can reboot your server through the client panel by navigating to Servers → Detail → Manage server → Reboot. Alternatively, you can also reboot your server via IPMI.
Can DataPacket servers interact with servers from other providers?
Sure. There are no limitations to this.
Which operating systems can be installed on my server?
We can install any operating system. By default, we provide Ubuntu, Debian, or CentOS, which are also available for auto reinstallation via the client panel. We can deploy VMware ESXi and licensed systems as well, provided that you own a valid license.
How long will I wait for my server to be installed?
Usually, in-stock servers are installed and delivered within 4 hours after receiving your payment. With on-demand configurations, please contact Sales to get the closest possible delivery date.
How do I reinstall my operating system?

You can reinstall your OS through the client panel by navigating to Servers → Detail → Manage server → Automatic reinstall. Alternatively, you can reinstall your OS via IPMI.

If your server cannot be reinstalled automatically and you don’t wish to reinstall it via IPMI, you can request a new OS installation by our technicians (Servers → Detail → Manage server → Request reinstall).

Do you provide cPanel?
Yes, we provide cPanel for 72 USD / month per license. No setup fees required.
What’s the difference between a bandwidth plan and uplink capacity?
A bandwidth plan represents the amount of purchased bandwidth. Uplink capacity represents your server’s physical bandwidth limit.

Sales

Do you offer metered bandwidth plans?
In rare cases, we can offer metered plans after consultation with our sales team. Please contact sales with information about your use case, we will be happy to discuss the options with you.
What’s your uptime and SLA?

Please refer to our Service level agreement.

Can I get a bandwidth pool for all of my servers?
Yes, we can pool the bandwidth plan for servers within the same region. For example Europe, Asia, Northern America and so on.
How much bandwidth can I use?
The full uplink capacity is available to you as we do not set any limits. This is particularly convenient when your business grows and you need to upgrade your purchased plan - we just switch your plan in the system and that's it, you can use the bandwidth right away.
What other data center locations are available?

Our global network spans 57 data centers across 6 continents:

  • Europe – 25 locations
  • North America – 17 locations
  • Asia-Pacific – 6 locations
  • Latin America – 6 locations
  • Middle East & Africa – 4 locations
Do I have to sign a contract with you?
No. To give you the flexibility to scale as you need, we provide our services on a pay-as-you-go basis with no further commitment. If your organization does require a written contract, we’ll happily cooperate.
What happens when my trial period ends?
At the end of your trial period, our Sales team will contact you about switching to one of our monthly plans. You can also choose to continue with an entirely different server.
How do you charge for bandwidth?
By default, we charge bandwidth based on your actual peak usage to be able to scale our infrastructure in a way that prevents network congestion during peak times. We also provide 95th percentile-based billing.
What payment methods can I use?
You can pay with credit card, or via wire transfer. We accept USD, EUR, and GBP.
How do I upgrade / downgrade my bandwidth plan?

To change your bandwidth plan, submit a request with our Sales team. An upgrade can be done anytime. Downgrading is possible from your next billing period onwards.

What if I use more bandwidth than I paid for?
If your bandwidth usage exceeds the purchased amount, our Sales team will contact you about upgrade options. Please rest assured that we won’t suspend or limit your service.
Can I get billed based on the 95th percentile rather than peak bandwidth usage?

Yes, we offer this option, which can be activated by your account manager upon request. Please be aware that the unit price per Mbps will be slightly higher than that of peak-based plans. You also have the option to select a 95th percentile plan when ordering your server through Server deployment.

Do you have any promotions?

Although maintaining our level of service quality leaves no room for regular promotions or discounts, we’re always open to discussing individual pricing – especially for ordering multiple servers. If you’re interested, please contact sales.

Are there any hidden fees?
No. Server installation is free of charge with no additional setup fees. Paid services (e.g. extra IPs) are always clearly communicated.
Can I get custom pricing?

Individual pricing is usually possible when ordering multiple servers or when prepaying for 6+ months. If you have something else in mind, contact sales – we’re always open to discussion.

Do you offer a reseller program?

No, but we’d be happy to discuss custom pricing in case you order multiple servers. Contact sales to get a tailored offer.

Is VAT included in your list prices?
Our list prices don’t include VAT. The Value Added Tax is only charged to EU customers without a valid VAT number. All other customers are VAT-exempt.
Is it possible to get a test server before purchase?

Absolutely. If you wish to test our services in your preferred location, simply request a trial deployment via our contact sales form and we’ll be in touch.

I need many servers. Do you offer discounted bundle pricing?

Yes. Simply put, the more servers your order, the better the offer. Sounds good? Contact sales to get a no-obligation quote.

Technical Issues

I have a problem with my server. What should I do now?

Please submit a request through the client panel with a detailed description of what happened. Our technicians work 24/7 and will resolve your problem as soon as possible.

I think the network connection to a certain destination is slow. What should I do?

Please submit a Network issue request and include at least 3 pingable destination IPs along with MTR outputs (your server → the IPs you provided and vice versa). If you’re not sure how to run MTR, you can refer to our blog post.

How do you handle DMCA notices?

If we receive a DMCA notice involving your server(s) and reporting either:

  • Copyright infringement
  • Hosting of illegal content
  • Participating in malicious activities (DDoS attacks, spamming, etc.)
  • Or any other illegal acts

We’ll contact you via email with a request to cease and desist.

How do I use TeamViewer for remote support access?
  1. Download TeamViewer and proceed with the installation.
  2. Start TeamViewer and send us your ID and password.
  3. Now we can connect to your computer and help you.