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Service level agreement

The goal of DataPacket's SLA is to give you a piece of mind, that your servers will always stay up and running, connected and problem-free. It is included with all of our Dedicated Servers for free.


Network uptime

We perform ongoing monitoring of our network with the sole purpose to keep both public and private internet always operational. Check out our network structure in detail.


Power uptime

In case of any power issues, we will work efficiently to overcome them. In case, we are unable to uphold our SLA, we will compensate you in form of credit.


Support over e‑mail phone and Slack

Our support technicians are there to help you 24/7. Whenever you require their assistance, they will provide it.

90 minutes

First response to support request

We will usually respond to your support requests within 15–30 minutes. The maximum waiting time will never go over 90 minutes of receiving the request in our system. You can submit your request via our client panel.

Credit compensation

Network3% credit back5% credit back10% credit back
Power3% credit back5% credit back10% credit back

Planned maintenances do not diminish the SLA allowance. Maximum compensation is limited up to the amount of 1 monthly payment.

Guaranteed response times

Hardware component4 hours6 hours8 hours
Server3 hours4 hours4 hours

Check out data centers we provide in those regions

Do you have more questions?

Contact support