99.99%
Network uptime
We perform ongoing monitoring of our network with the sole purpose to keep both public and private internet always operational. Check out our network structure in detail.
Service level agreement
The goal of DataPacket’s SLA is to give you a peace of mind, that your servers will always stay up and running, connected and problem‑free. It is included with all of our Dedicated Servers for free.
99.99%
Power uptime
In case of any power issues, we will work efficiently to overcome them. In case, we are unable to uphold our SLA, we will compensate you in form of credit.
24/7
Support over e‑mail phone and Slack
Our support technicians are there to help you 24/7. Whenever you require their assistance, they will provide it.
90 minutes
First response to support request
We will usually respond to your support requests within 15–30 minutes. The maximum waiting time will never go over 90 minutes of receiving the request in our system. You can submit your request via our client panel.Credit compensation
Uptime
<99.99%
<99.9%
<99%
Uptime
Network
<99.99%
3% credit back
<99.9%
5% credit back
<99%
10% credit back
Uptime
Power
<99.99%
3% credit back
<99.9%
5% credit back
<99%
10% credit back
Planned maintenances do not diminish the SLA allowance.
Maximum compensation is limited up to the amount of 1 monthly payment.
Guaranteed response times
Replacement
Europe
US
Asia
Replacement
Hardware component
Europe
4 hours
US
6 hours
Asia
8 hours
Replacement
Server
Europe
3 hours
US
4 hours
Asia
4 hours
Check out datacenters we provide in those regions