Build your CDN on DataPacket's infrastructure

Frequently asked questions

• Can I use my own IPs on your server?
  We’re happy to announce your prefixes for you via BGP. All you need to do is provide your ASN, list of prefixes and an LOA. The setup costs 100 USD per announcement / location and takes approximately 24 hours to complete.
• Do I need to have my own ASN in order to announce my ranges in your network?
  We can announce the ranges under our ASN (AS212238) or your ASN if you have one, the choice is up to you.
• Do you provide anycast?
  We are able to set up a BGP session on our side, but we do not provide the service of tuning the anycast, that would be up to you. We can provide the BGP communities if that helps. You also need to have your own ASN.
• What’s the best location for streaming to my chosen destination?
  Please check out the Looking Glass tool. Here you can test the connection from our locations to your IP. You'll also find test IPs and files that you can download and check which location works best for you!
• Where can I find testing IPs?
  The test IPs for all our locations can be found in the Looking Glass tool.
• Do you offer fixed routing via specific ISPs?
  No, we do not guarantee routing through a specific partner. Our network is constantly monitored and to ensure quality and stable performance, we adjust the routing through the best possible path at any given time.
• Do you offer private / internal network?
  We can set up a private network between servers within the same data centre. This is setup is provided free of charge. In such a case, the server has two uplinks, one is used for the private network and the other one for the public network.
• Do you offer DDoS protection?
  Yes. Shield, our cybersecurity stack, allows you to monitor and mitigate DDoS attacks targeting your servers, as well as toggle between various protection tiers:
  
  Volumetric Shield is always-on for each customer. This solution is efficient against NTP, DNS, Memcached, and other basic amplification attacks.
  
  Full Shield, powered by dedicated anti-DDoS hardware, adds TCP syn interception and employs custom mitigation techniques.
• Is internal traffic free?
  Internal traffic between your servers within the same data center is free of charge, including the initial setup. By default, we configure internal networks with 1 Gbps or 10 Gbps uplink capacity.
• Do you offer GPU servers?
  We do not keep GPU servers in stock, however, our sales team will be happy to order custom-built server for you if you let us know your hardware requirements. Please note that this option typically requires about 3 to 6 months of prepayment.
• What’s the difference between a bandwidth plan and uplink capacity?
  A bandwidth plan represents the amount of purchased bandwidth. Uplink capacity represents your server’s physical bandwidth limit.
• What’s your uptime and SLA?
  Please refer to our SLA here.
• Can I get a bandwidth pool for all of my servers?
  Yes, we can pool the bandwidth plan for servers within the same region. For example Europe, Asia, Northern America and so on.
• How much bandwidth can I use?
  The full uplink capacity is available to you as we do not set any limits. This is particularly convenient when your business grows and you need to upgrade your purchased plan - we just switch your plan in the system and that's it, you can use the bandwidth right away.
• How do you charge for bandwidth?
  By default, we charge bandwidth based on your actual peak usage to be able to scale our infrastructure in a way that prevents network congestion during peak times. In certain cases, we can also provide 95th percentile-based billing upon request. Please contact our sales team to inquire about this option.
• I have a problem with my server. What should I do now?
  Please submit a request through the client panel with a detailed description of what happened. Our technicians work 24/7 and will resolve your problem as soon as possible.