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Support & FAQ

We believe that happy customers are the key to a successful business. Our team is here 24/7 to help you with your requests.

Ticket

If you’re our customer, report any issue in your client’s portal and we will assist you.

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Chat

Do you need instant information? Ask our support team on chat.

Phone

Emergency inquiries or issues? Please call our technicians to resolve your urgent problem.

+1 646 664 1963

Slack

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Frequently asked questions

  1. At the end of your trial period, you will be contacted by our sales team and you can choose whether you want to continue with a monthly plan or not. You can also choose any other server to continue with.
  2. You get 1 IPv4 address with every server for free. In case you need more IPv4 addresses, please contact our sales team. IPv6 addresses are free of charge.
  3. Yes, of course. We provide servers with unshared 10 Gbps ports only for you.
  4. Yes, we have been continuously building our own DDoS protection environment with real-time toxic traffic detection and filtering. If you’re interested in implementing the protection please contact us.
  5. Definitely. Thanks to the unshared 10 Gbps ports our servers are perfect for streaming.
  6. Yes, go ahead and try it - DataPacket speed test. Please be aware that the speed test can be limited by your local internet speed.
  7. Yes, we do. We arrange it individually upon request.
  8. Yes, traffic between servers within the same DC is free of charge. We can set up an internal network with 1 Gbps or 10 Gbps bandwidth.