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Frequently asked questions

• Do you offer DDoS protection?
  Yes. Shield, our cybersecurity stack, allows you to monitor and mitigate DDoS attacks targeting your servers, as well as toggle between various protection tiers:
  
  Volumetric Shield is always-on for each customer. This solution is efficient against NTP, DNS, Memcached, and other basic amplification attacks.
  
  Full Shield, powered by dedicated anti-DDoS hardware, adds TCP syn interception and employs custom mitigation techniques.
  
  Expert DDoS support, suitable for businesses particularly susceptible to cyberattacks, adds support from our security engineers and custom DDoS setup for your servers.
• How long will I wait for my server to be installed?
  Usually, in-stock servers are installed and delivered within 4 hours after receiving your payment. With on-demand configurations, please contact Sales to get the closest possible delivery date.
• How much bandwidth can I use?
  The full uplink capacity is available to you as we do not set any limits. This is particularly convenient when your business grows and you need to upgrade your purchased plan - we just switch your plan in the system and that's it, you can use the bandwidth right away.
• Do I have to sign a contract with you?
  No. To give you the flexibility to scale as you need, we provide our services on a pay-as-you-go basis with no further commitment. If your organization does require a written contract, we’ll happily cooperate.
• Can I get custom pricing?
  Individual pricing is usually possible when ordering a server bundle or when prepaying for 6+ months. If you have something else in mind, submit a ticket with our Sales team – we’re always open to discussion.