Frequently asked questions
Technical Issues
I have a problem with my server. What should I do now?
Please submit a request through the client panel with a detailed description of what happened. Our technicians work 24/7 and will resolve your problem as soon as possible.I think the network connection to a certain destination is slow. What should I do?
Please submit a Network issue request and include at least 3 pingable destination IPs along with MTR outputs (your server → the IPs you provided and vice versa). If you’re not sure how to run MTR, you can refer to our blog post.How do you handle DMCA notices?
If we receive a DMCA notice involving your server(s) and reporting either:- Copyright infringement
- Hosting of illegal content
- Participating in malicious activities (DDoS attacks, spamming, etc.)
- Or any other illegal acts
How do I use TeamViewer for remote support access?
- Download TeamViewer and proceed with the installation.
- Start TeamViewer and send us your ID and password
- Now we can connect to your computer and help you.